Refund policy
REFUND & RETURN POLICY
OVERVIEW
We want you to be satisfied with your purchase. However, due to the handmade nature of our products, we maintain a structured return and refund policy as outlined below.
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RETURN PERIOD
We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
Requests made after this period will not be accepted.
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RETURN ELIGIBILITY
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
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HOW TO REQUEST A RETURN
To initiate a return, contact us at:
hello@modelagedesign.com
Returns must be approved before being sent.
Items sent without prior approval will not be accepted.
Return address:
2125 BISCAYNE BLVD, STE 204 #22798 MIAMI, FL. US, 33137
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RETURN SHIPPING
Customers are responsible for return shipping costs.
Shipping costs are non-refundable.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
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DAMAGES AND ISSUES
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect:
- Contact us within 48 hours
- Provide clear photos of the product and packaging
We will review the case and offer a replacement or solution at our discretion.
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NON-RETURNABLE ITEMS
The following items cannot be returned:
- Custom or personalized products
- Sale items
- Gift cards
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EXCHANGES
We do not offer direct exchanges.
To obtain a different item, please place a new order.
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EUROPEAN UNION 14-DAY RIGHT
If your order is delivered within the European Union, you have the right to return your order within 14 days.
Conditions:
- Item must be unused and in original condition
- Customer is responsible for return shipping costs
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REFUNDS
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: up to 10 business days
Please note:
- Original shipping costs are non-refundable
- Refunds may be reduced if the item shows signs of use or damage
If more than 15 business days have passed, contact us at:
hello@modelagedesign.com